{"id":15564,"date":"2021-10-06T17:27:22","date_gmt":"2021-10-06T15:27:22","guid":{"rendered":"https:\/\/www.gca-foundation.org\/?p=15564"},"modified":"2021-10-06T17:32:20","modified_gmt":"2021-10-06T15:32:20","slug":"la-fondation-est-signataire-du-parcours-de-protection-des-clients","status":"publish","type":"post","link":"https:\/\/www.gca-foundation.org\/en\/la-fondation-est-signataire-du-parcours-de-protection-des-clients\/","title":{"rendered":"The Foundation is a signatory of the Customer Protection Pathway"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter wp-image-15568 size-full\" src=\"https:\/\/www.gca-foundation.org\/wp-content\/uploads\/2021\/10\/CP-Pathway-site-web-e1633534129514.png\" alt=\"\" width=\"850\" height=\"316\" srcset=\"https:\/\/www.gca-foundation.org\/wp-content\/uploads\/2021\/10\/CP-Pathway-site-web-e1633534129514.png 850w, https:\/\/www.gca-foundation.org\/wp-content\/uploads\/2021\/10\/CP-Pathway-site-web-e1633534129514-300x112.png 300w, https:\/\/www.gca-foundation.org\/wp-content\/uploads\/2021\/10\/CP-Pathway-site-web-e1633534129514-768x286.png 768w, https:\/\/www.gca-foundation.org\/wp-content\/uploads\/2021\/10\/CP-Pathway-site-web-e1633534129514-269x100.png 269w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><\/p>\n<p>The Grameen Cr\u00e9dit Agricole Foundation is proud to be a signatory of the Cerise + SPTF Client Protection Pathway. This path guides financial service providers in implementing client protection standards, which are essential consumer protection practices in terms of product design and delivery, over-indebtedness prevention, transparency, responsible pricing, fair and respectful treatment of customers, customer data confidentiality, and complaint resolution mechanisms.<\/p>\n<p>The Customer Protection Pathway is a tool developed by <a href=\"https:\/\/cerise-spm.org\/\">CHERRY<\/a>* and the <a href=\"https:\/\/sptf.info\/\">Social Performance Task Force<\/a> (SPTF)** to help financial services providers commit, make progress and ensure customer protection standards.<\/p>\n<p>Edouard Sers, Head of Risk, Compliance, and Impact at the Foundation, expressed his enthusiasm for the launch of the Client Protection Pathway: \u201cWhen the Smart Campaign closed last year, I was worried that the industry would no longer focus on client protection. As a partner of 76 MFIs in Sub-Saharan Africa, Southeast Asia, South Asia, Eastern Europe, and Central Asia, the Grameen Cr\u00e9dit Agricole Foundation pays close attention to their practices during each due diligence and stands ready to support them on their journey to excellence in client protection, through financing and technical assistance. I am delighted that CERISE and the SPTF are taking on this important role in our industry.\u201d<\/p>\n<p>Only collectively can we ensure the stability of the sector, especially in these times of climate change and pandemic. The Foundation therefore strongly encourages its partners to prioritize customer protection and join this important initiative.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.gca-foundation.org\/wp-content\/uploads\/2021\/10\/CP-Joint-Statement-for-SIWG-2.pdf\" target=\"_blank\" rel=\"noopener\">Download the Joint Declaration<\/a><\/p>\n<hr \/>\n<p>*CERISE is an association created in 1998 that promotes responsible, inclusive and ethical finance and works with various stakeholders in the sector to co-create social standards tools and social assessment tools that are free and accessible to all.<\/p>\n<p>**SPTF is a non-profit organization that seeks to develop and promote standards and best practices for social performance management to make financial services safer for customers.<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>La Fondation Grameen Cr\u00e9dit Agricole est fi\u00e8re d&rsquo;\u00eatre signataire du Parcours de Protection des Clients Cerise + SPTF. Ce parcours guide les prestataires de services financiers dans la mise en \u0153uvre des normes de protection des clients, qui sont les pratiques essentielles en mati\u00e8re de protection des consommateurs, en termes de conception et de livraison [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":15568,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"pays-actualite":[],"types-publications-media":[],"class_list":["post-15564","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La Fondation est signataire du Parcours de Protection des Clients - Fondation Grameen Cr\u00e9dit-Agricole<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gca-foundation.org\/en\/la-fondation-est-signataire-du-parcours-de-protection-des-clients\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La Fondation est signataire du Parcours de Protection des Clients - Fondation Grameen Cr\u00e9dit-Agricole\" \/>\n<meta property=\"og:description\" content=\"La Fondation Grameen Cr\u00e9dit Agricole est fi\u00e8re d&rsquo;\u00eatre signataire du Parcours de Protection des Clients Cerise + SPTF. Ce parcours guide les prestataires de services financiers dans la mise en \u0153uvre des normes de protection des clients, qui sont les pratiques essentielles en mati\u00e8re de protection des consommateurs, en termes de conception et de livraison [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gca-foundation.org\/en\/la-fondation-est-signataire-du-parcours-de-protection-des-clients\/\" \/>\n<meta property=\"og:site_name\" content=\"Fondation Grameen Cr\u00e9dit-Agricole\" \/>\n<meta property=\"article:published_time\" content=\"2021-10-06T15:27:22+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-10-06T15:32:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.gca-foundation.org\/wp-content\/uploads\/2021\/10\/CP-Pathway-site-web-e1633534129514.png\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"316\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Maria\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Maria\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.gca-foundation.org\\\/la-fondation-est-signataire-du-parcours-de-protection-des-clients\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.gca-foundation.org\\\/la-fondation-est-signataire-du-parcours-de-protection-des-clients\\\/\"},\"author\":{\"name\":\"Maria\",\"@id\":\"https:\\\/\\\/www.gca-foundation.org\\\/en\\\/#\\\/schema\\\/person\\\/bdc0813cc2a712c08cad9a1cfddf950e\"},\"headline\":\"La Fondation est signataire du Parcours de Protection des Clients\",\"datePublished\":\"2021-10-06T15:27:22+00:00\",\"dateModified\":\"2021-10-06T15:32:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.gca-foundation.org\\\/la-fondation-est-signataire-du-parcours-de-protection-des-clients\\\/\"},\"wordCount\":406,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.gca-foundation.org\\\/la-fondation-est-signataire-du-parcours-de-protection-des-clients\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.gca-foundation.org\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/CP-Pathway-site-web-e1633534129514.png\",\"articleSection\":[\"Actualit\u00e9\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.gca-foundation.org\\\/la-fondation-est-signataire-du-parcours-de-protection-des-clients\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.gca-foundation.org\\\/la-fondation-est-signataire-du-parcours-de-protection-des-clients\\\/\",\"url\":\"https:\\\/\\\/www.gca-foundation.org\\\/la-fondation-est-signataire-du-parcours-de-protection-des-clients\\\/\",\"name\":\"La Fondation est signataire du Parcours de Protection des Clients - 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