Client Protection Pathway
The Grameen Crédit Agricole Foundation is a signatory of the Cerise + SPTF Client Protection Pathway. The Client Protection Pathway guides financial service providers in implementing the Client Protection Standards, which are the essential practices for excellence in consumer protection in terms of product design & delivery, prevention of over-Indebtedness, transparency, responsible pricing, privacy of client data, and mechanisms for complaints resolution.
While the Covid-19 crisis is in full swing, a group of Microfinance Investment Vehicles (VIM) and stakeholders met in April 2020, at the initiative of the Grameen Crédit Agricole Foundation to exchange their points of view on the situation and draft a common commitment to guide their response to the crisis in a responsible and concerted manner.
Following the official launch of the French Coalition of Foundations for Climate (CFFC) on November 18, the Grameen Crédit Agricole Foundation signed, alongside 80 other organisations, the Climate Manifesto.
In order to give more insight and share the results of its action, the Grameen Crédit Agricole Foundation published its first Impact Report, a financial and extra-financial assessment based on its 2019 activity. The impact assessment was carried out with CERISE, an independent firm specialized in impact and social performance measurement.