Hekima – Digitalization of internal processes

Mission objective:

As part of its development, Hekima is implementing processes to improve its business. With the constantly evolving needs of its customers, the institution is continually seeking new and better ways to serve them. It is in the context of global digital transformation that Hekima wishes to define and implement a project to digitize its internal processes (HR, credit, savings, unpaid bills, other processes, etc.).

Indeed, while some organizations are already using new technologies to increase their commercial performance and accelerate growth (creating a website, using a CRM, etc.), it is the entire set of working methods that must be rethought to improve the employee experience and increase productivity.

Initially, the internal process digitalization project aims to address two priority issues:

1. automation of integrated payroll management through the use of ODOO software
2. the digitalization of the employee experience and the adaptation of workspaces

The objectives and scope of the Solidarity Bankers' mission may be modified.

Expert profile:

Please note that a selection process will take place, with interviews organized and conducted by the Grameen Crédit Agricole Foundation. For this assignment, we are looking for an expert with the following skills:

• Experience in IT project management and ideally in digitalization projects
• Good understanding of the challenges, existing solutions and innovations for the digitalization of financial institutions
• Ability to provide clear explanations, simplify technical terms and train users
• Interest in issues related to social entrepreneurship and/or microfinance
• Ability to be proactive
• Pragmatic and rigorous

Calendar :

MISSION PREPARATION

• Signing of the agreement and preparation (calls to be planned with the organization, documents to be read before the start of the mission)
• Preparation of the mission by the Solidarity Banker, Hekima and the Grameen Crédit Agricole Foundation (5 days spread over a period of 1 month). The selected candidate and Hekima managers will discuss the terms of reference and adjust them together in order to best prepare the mission.

FIELD MISSION 

• Solidarity Banker field mission (10 days).

MISSION DELIVERABLES

• Sending of mission deliverables by the Solidarity Banker within two to three weeks after the field mission.

Contact and information:

If you are interested in the mission, please send your CV to Maria FRANCO (maria.franco@credit-agricole-sa.fr). You can also contact us for more information about the mission or the program.

Download the full terms of reference here.