Video testimony of Andreas Brunner, a Solidarity Banker in Kyrgyzstan

The Foundation and Crédit Agricole SA launched in 2018 the Solidarity Bankers program, a skills volunteering program accessible to all Crédit Agricole Group employees. This technical assistance program aims to support microfinance institutions and social impact businesses funded by the Foundation.

Andreas Brunner, now Inspection Supervisor at Amundi in Paris, carried out a field mission with the microcredit institution Oxus in Kyrgyzstan in October 2021, when he worked at Crédit Agricole Assurances.

Video experience testimonial:

Andreas Brunner was tasked with two main objectives: developing an annual marketing plan and implementing a customer loyalty program for OXUS Kyrgyzstan. To achieve this, he had to produce two key deliverables in English. At the end of the first week, he presented an initial report to the OXUS team to verify the direction he was taking. The feedback was very positive, and he was able to continue refining his proposals during the second week.

OXUS Kyrgyzstan offers financial services to precarious workers and the underbanked in Kyrgyzstan. With approximately 10,000 clients, it operates in various regions of the country through a network of fifteen branches and 130 employees. Its headquarters are based in Bishkek, the Kyrgyz capital. The Solidarity Bankers program aims to support these stakeholders through technical assistance and to enhance the skills of the Group's employees involved in projects with a high social impact.

Denis Khomyakov, Managing Director of OXUS Kyrgyzstan, highlighted the positive impact of Andreas's mission: "Andreas met and trained everyone involved in the marketing process, from the CFO and COO to the loan officers and branch managers. The results are impressive, and we are now using the materials created with Andreas, which were perfectly adapted to our context. The mission was excellent and exceeded our expectations."